Emailed Case Status Requests (CSR): Sending a CSR via secure email to the ARC inbox is a great way to get the status of up to 20 cases at a time. Our current expected turnaround time has changed from 5 days to 3 days. Additional Information has been added to the CSR process.

• MinnesotaCare premium amounts and obligation IDs
• Whether a QHP consumer is enrolled or not
• Status of changes reported to other agencies including adding newborns. 
  • For cases involving newborns, it is essential to include an adult's personal identifying information (PII) in the notes section in case the newborn has not yet been added as it will assist ARC staff with locating the case.

The /assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jspCase Status Request policy can be found on Assister Central in Navigator One Stop.

Medicare: It is essential to inquire whether your consumer is enrolled in Medicare. Those who are enrolled and do not have tax dependents should utilize the Certain Population application rather than the online system. Enrollment in Medicare is not limited to individuals over 65; it also includes certain disabled individuals under 65. Being enrolled or eligible for Medicare can affect the programs for which a consumer may qualify.