Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs. MNsure will release individual policies as they are updated.

Privacy Warnings (This is a policy for consumers that assisters will need when creating an account for a consumer.)

Assister Roles and Responsibilities

Policy for assister roles and responsibilities for MHCP applicants and enrollees

Process for consumers to authorize account access to an assister

Consumers without an account who are working with an assister can have that assister create an account on their behalf.

Policy for assister commitment of business practices

Policy for accepting electronic signatures on documents

Policy for when and how assisters may terminate a phone call or meeting.

Policy for assisting individuals who are limited in their English language proficiency.

Policy for reporting complaints and fraudulent activity.

Policy for when and how assisters should use secure email to protect consumers' information.

Policy for using virtual meeting tools to assist consumers.