Tech tickets can be submitted to repair a missing notifications tab on a consumer’s account if they have an active application. While it is not required, having the consumer present to provide consent can allow further research to verify the account and determine if a resolution is necessary. A missing notifications tab typically occurs when a consumer reapplies through a duplicate account. It is also common for a newly created MNsure account to initially lack notifications until the application process is fully completed, so it is advisable to allow some time for notices to generate. To prevent this issue, it is recommended to check with the consumer to see if an existing user account is already in place before creating a new one.